Resolving Committed Status Error in Sales Order

Issue

When editing and saving a Sales Order, the following error was thrown:

To resolve the issue, follow these steps to ensure the Item Fulfillment record is properly updated and the Sales Order can be edited or saved without errors:

1. Navigate to Transactions > Sales > Fulfill Orders page.
2. Click the Fulfill link beside the relevant Sales Order (e.g., Sales Order xxx).
3. On the Item Fulfillment record, assign the serial/lot number for the item (e.g., Item xxx).
4. Set the Status to Packed.
5. Click Save.
6. Navigate to Transactions > Sales > Fulfill Orders > Lists.
7. Click the View link next to the relevant Item Fulfillment record.
8. Click the Mark Shipped button.
9. Return to the Sales Order that needs to be updated.
10. Click Edit and Save.

For Sales Order SO-UK-02979, it was observed that an Item Fulfillment record had already been created and was in the Packed status. To resolve the issue, simply:

1. Navigate to Transactions > Sales > Fulfill Orders > Lists.
2. Click the View link next to the Item Fulfillment record for SO-UK-02979.
3. Click the Mark Shipped button.
4. Return to the Sales Order, click Edit, and Save.