Resolving Shopify Fulfillment Sync Delays Caused by New Fulfillment Orders API Changes (v2025-07)

Issue Overview:

After Shopify released the Fulfillment Orders API update (v2025-07), users noticed delays or missing fulfillments syncing from Shopify to NetSuite through Celigo.

Orders that previously synced instantly now appear to wait for hours, or only partially sync.

This happens mainly for merchants using:

Multi-location Shopify fulfillment
3PL or app-based fulfillment services
Auto-location assignment rules

Root Cause:

With the 2025-07 API, Shopify now:

Splits fulfillments per location
Sends fulfillment events through a different queue
Introduces “Fulfillment Orders” as separate entities from the main order
Requires apps (like Celigo) to listen for new webhook formats
Delays callbacks until all location-level checks pass

As a result, Celigo flows may not receive all fulfillment information unless adjusted to use the new structure.

Solution Summary:

To resolve the delay, update your Celigo flow to align with Shopify’s new Fulfillment Orders structure:

Enable “Fulfillment Orders” Webhook (NEW required event)

Use:

fulfillment_orders/fulfillment_request_accepted

fulfillment_orders/fulfillment_order_fulfilled

Update your Shopify export to include the new JSON paths

Shopify now sends:

fulfillment_orders[].assigned_location_id
fulfillment_orders[].line_items[]
fulfillments[].status (legacy, may be empty)

Add Celigo branching based on location

Since Shopify splits fulfillments by location, add a branching rule to:

Identify the fulfillment location
Map it to NetSuite’s Location internal ID
Sync each location separately

Adjust retry and polling interval

Set polling to 1–3 minutes instead of instant to avoid API replay delay.

Step-by-Step Resolution

1. Update Shopify Webhooks in Celigo

Go to Shopify Connection → Webhooks
Enable the new fulfillment order events:

fulfillment_orders/fulfillment_order_fulfilled
fulfillment_orders/assigned_fulfillment_order_updated

Disable old fulfillments/create if it causes duplicates.

2. Modify the Shopify Export Flow

Add these fields to the export:

fulfillment_orders[].id
fulfillment_orders[].assigned_location_id
fulfillment_orders[].shipment_status
fulfillment_orders[].line_items[].sku
fulfillment_orders[].line_items[].quantity

This ensures full visibility into each fulfillment order.

3. Add Location-Based Branching

In the flow:

Branch 1: Shopify location = Warehouse

→ Map to NetSuite Location A

Branch 2: Shopify location = Store

→ Map to NetSuite Location B

This prevents incomplete fulfillment syncs.

4. Update NetSuite Fulfillment Mapping

Use these Shopify fields instead of legacy ones:

Shopify (New API)NetSuite`fulfillment_orders[].line_items[].sku`Item`assigned_location_id`Location`shipment_status`Status`tracking_numbers[]`Tracking #5. Increase Retry Interval

Go to:

Flow → Advanced → Retry Settings

Set retry interval: 2–5 minutes
Set max attempts: 5–7

This matches Shopify’s new event timing.

Shopify’s 2025-07 Fulfillment Orders API update introduced a new multi-location fulfillment model that caused delays in Celigo integrations.

By updating webhooks, adjusting mappings, and enabling location-based branching, businesses can restore real-time, accurate fulfillment sync between Shopify and NetSuite.