User has multiple Sandbox accounts. User does not see the Sandbox account after refresh. User uses one password for the Production account and other, but different, password for all Sandbox accounts. Recently refreshed Sandbox account adopted password from Production account.
Solution
To solve:
- Log into Sandbox account reachable from View My Roles Sandbox page
- Navigate to Home > Settings Portlet > Update Security Questions. Update the questions so would be able to answer the security questions later
- Sign out of the Sandbox account
- On the Login page click Forgot your password? link
- Follow the instructions sent to you by email
- Log in to your Sandbox account
Now the password is synchronized across all Sandbox accounts.