In order to make the search work for item SKU numbers/item numbers, we need to update and rebuild the search index
On searching a product using its SKU and item number also should help to produce the result
We have the default functionality of the search in Netsuite, currently optimized with a name that we can update to enhance the search for the item name, number, or SKU.
- For that, go to Commerce > Websites > Website List.
- Click Edit next to your website.
- Go to search index tab add the required fields for searching, like name and display name based on the internal ID.
- then rebuild the search index to reflect the changes