Sending Order Fulfillment Email

You can configure NetSuite to send an order fulfillment confirmation email message for orders placed over the phone or with sales reps.

To send the order fulfillment email:

1. Go to Setup > Accounting > Preferences > Accounting Preferences.
2. Click the Order Management subtab.
3. Under Fulfillment, check the Send Order Fulfilled Confirmation Emails box.
4. Click Save.

When you process an order, NetSuite sends an email message to the customer email address on the sales order, indicating the total quantity shipped.

• If you use the Advanced Shipping feature, the email message is sent when the order is fulfilled.
• If you do not use the Advanced Shipping feature, the email message is sent when the order is billed.
• If you use the Pick, Pack, and Ship feature, the email message is sent when the order is shipped.