Currently, NetSuite’s “Email Preferences” offer only three options for the email sender for customer statements. No default email address can be specified. However, you have the following options:
- Set Preferences – Each user can update their Set Preferences to meet email-sending requirements individually.
- Customization Option – To set a specific sender for statements, a customized button can be added to customer records, enabling controlled emailing with a chosen sender.
- Bulk Email Customization – For bulk emailing, NetSuite defaults to the “From Address for Emailed Forms” in Email Preferences. Customization could provide a default sender email for bulk statement emailing, which may require advanced scripting.
For further customization, consider contacting your NetSuite administrator or developer to implement tailored solutions.