Setting up a Return Email Address

The Return Email Address under Company Information is the default email used to send email forms and reports from the NetSuite Account.

When a user enters an email address in the Return Email Address field, this would be the email used when sending out email from his NetSuite Account, as emails can be done through the NetSuite Account directly without having to use the user’s email account.

To change the Return Email Address for a Parent Subsidiary:

1. Using an Administrator role, navigate to Setup > Company > Company Information > Return Email Address field
2. Click Save
3. To verify, navigate to Setup > Company > Subsidiary > Parent subsidiary > View

To change the Return Email Address for a Child Subsidiary:

1. Using an Administrator role, navigate to Setup > Company > Subsidiaries > Child Subsidiary > Edit
2. The Return Email Address can be changed directly
3. Click Save

The Return Email per subsidiary preference only works with certain transactions such as:

• Purchase Order
• Sales Order
• Cash Refund
• Cash Sale
• Customer Credit
• Invoice
• Estimate
• Return Authorization

Sending a Customer Statement by using the Subsidiary Return Email Address is filed under Enhancement #346132.