As NetSuite implementations grow in complexity with customizations, integrations, and automation, ensuring stability post-deployment becomes crucial. While Shift-Left testing (unit, integration, and regression) is essential, Shift-Right Testing brings new opportunities to improve performance, reliability, and user experience in live NetSuite environments.
Shift-Right Testing
Shift-Right Testing focuses on validating applications in production or post-deployment environments, using real user data and live transactions. In NetSuite, this means monitoring and validating:
- User roles and permissions
- Performance of custom scripts and workflows
- Real-time integrations with third-party systems (e.g., Salesforce, Shopify, banks)
- Dashboard responsiveness and saved searches
- Custom Suitelets and RESTlets in action
Why it Matters for NetSuite
- Post-Go-Live Stability: Many NetSuite issues surface only after deployment due to data volume, roles, or real-time API load.
- Script Monitoring: Client and user event scripts may behave differently under real usage than in sandbox testing.
- Performance Tracking: Saved searches, dashboards, and workflows can cause lag in live environments.
- Real User Monitoring: Understand how users navigate forms and identify UI/UX pain points.
Tools and Techniques
- NetSuite Application Performance Management (APM) – Monitor slow scripts, workflows, and page loads.
- Script Execution Logs – Review script logs for unexpected behavior or execution time.
- User Event Tracking – Use system notes or third-party tools (like FullStory or Dynatrace) to analyze user actions.
- Scheduled vs. Real-Time Script Comparison – Monitor if scheduled scripts are lagging or blocking operations.
- NetSuite Health Dashboard – Track performance metrics directly in NetSuite.
Best Practices
- Set APM alerts for long-running scripts or searches.
- Use SuiteScript governance limits to prevent execution bottlenecks.
- Implement feature toggles (via parameters or roles) to control custom feature rollouts.
- Use a phased go-live for new features and monitor their impact.
- Schedule post-deployment reviews to validate KPIs like order processing time, search execution speed, etc.
Shift-Right Testing in NetSuite ensures that what works in sandbox also performs well in the real world. It helps QA teams catch performance degradation, ensure seamless integrations, and improve user satisfaction. By combining NetSuite tools like APM with modern Shift-Right practices, testers can provide end-to-end quality assurance even after go-live.