In India, you can pay your Shopify bills in Indian rupees (INR) using Unified Payments Interface (UPI), or a co‑branded debit or credit card through Visa, Mastercard, or the RuPay network.
Note: If your store is on the Plus plan and you want to pay your Shopify Bills in Indian rupees (INR), then contact Shopify Plus Support.
Making bill payments in Indian rupees (INR)
You can pay your Shopify bills in INR using Unified Payments Interface (UPI), or a co‑branded debit or credit card through Visa, Mastercard, or the RuPay network.
Create a recurring payment mandate with Razorpay
In response to the Reserve Bank of India’s guidelines for processing recurring online payments, Shopify bill payments are processed through Razorpay, a secure payment partner. Adding or re-entering your card connects you to Razorpay, where you establish a mandate that permits Shopify to automatically charge your card each month. Whenever this mandate is used to charge your card, your bank sends a pre-debit notification to you through SMS, giving notice that Shopify charges your card in 24-48 hours. If the charge exceeds ₹15,000 INR, then you need to complete an additional authentication step through the pre-debit SMS notification.
Steps:
- From your Shopify admin, go to Settings > Billing.
- In the Payment methods section, do one of the following:
- If you’re adding a new card, then click Replace credit card.
- If you’re re-entering your card, then click the … button for your card, and then click Replace.
- Enter your card information and billing address.
- Click Replace credit card. This activates a redirect to Razorpay. If you receive an error message stating that your card isn’t supported, then the card and its issuing bank don’t support recurring online payments. Try again with a different card.
- Approve the mandate through Razorpay.
Manually paying an invoice over ₹15,000 INR
When you manually pay an invoice exceeding ₹15,000 INR, stay on the page after clicking Pay bill – you’ll be redirected to Razorpay where you can complete the required authentication. Razorpay will send an SMS notification with an OTP (one-time password) that you’ll need to enter during the authentication process. After completing authentication, you’ll be redirected back to Shopify with payment confirmation. If you don’t complete the OTP authentication within the timeframe (typically 10 minutes) or if you close the browser during this process, the payment will fail and you’ll need to restart the payment process from your Shopify admin.