Shopify Tax Lines Not Imported After Shopify Enabled “Pinned Prices”

Issue Overview

After Shopify rolled out the “Pinned Prices” feature (2025 update), many merchants noticed that tax lines stopped importing into NetSuite when orders synced through Celigo.

Even though the order in Shopify shows correct tax details, the tax fields arrive empty or incorrect in NetSuite.

Root Cause

When “Pinned Prices” is enabled, Shopify sends prices in a new structure:

Line-level item prices may already include tax
Shopify no longer recalculates or re-determines tax at checkout
Tax rates may not appear in the standard tax_lines array
Shopify sends raw tax components separately, but Celigo does not read them by default

Because of this, Celigo skips tax mapping unless a specific setting is turned on.

Solution

To correctly import tax lines into NetSuite again, you must enable the Celigo setting:

“Use Raw Tax Calculation Data”

This tells Celigo to pull tax amounts from Shopify’s internal raw tax engine instead of the old tax_lines array.

This resolves all cases where pinned prices modify tax behavior.

Steps to Fix the Issue

1. Open Your Order Flow in Celigo

Navigate to:

Flows → Shopify → Order Import Flow

2. Edit the Shopify Export Step

Open the Shopify Order Export
Go to Settings
Scroll to Advanced Settings

3. Enable Raw Tax Mode

Turn ON the toggle:

✔ Use Raw Tax Calculation Data

This instructs Celigo to extract tax from Shopify’s original calculation fields, even when “Pinned Prices” modifies the final totals.

4. Save and Re-Run the Flow

Re-run an order import to confirm:

Tax values appear
Order totals match Shopify
NetSuite tax codes apply correctly

“Pinned Prices” bypasses Shopify’s standard tax calculation, so Celigo must read:

raw_line_item_tax
raw_total_tax
raw_tax_breakdown

instead of:

tax_lines[]

Enabling Use Raw Tax Calculation Data ensures Celigo pulls the correct tax values, regardless of how Shopify structures pricing.

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