CSV files can be used to add and edit your customer list and customer information. You need to format the CSV file correctly for it to upload successfully. You can download and view the customer CSV template or refer to Format your customer CSV file to learn about the correct format.
It can take several hours for your CSV file to upload. After the upload is complete or when it fails, you receive an email to let you know. If you don’t see an email about your CSV file upload several hours after you begin the import, then check your email account’s Spam or Junk folder.
- CSV file is bigger than 1MB
- Only 1 CSV file can be uploaded at a time
- Missing header or missing headers
- Some headers were not accepted
- Punctuation can’t be used: illegal quoting in line 6
- Your CSV is in the wrong format
- Your CSV file wasn’t uploaded
- Country, region, state, or province is not valid