This article provides guidance on managing store-related issues for products built with Three.js, including licensing, refunds, and troubleshooting common customer concerns.
## **1. Licensing & Usage**
Three.js itself is an open-source library under the MIT license, but products built with it may have their own licensing terms. Ensure your store clearly states:
– The type of license (single-use, developer, commercial, etc.).
– Any restrictions on redistribution or modification.
– Attribution requirements, if applicable.
## **2. Common Customer Issues & Solutions**
### **A. Installation & Setup Issues**
– **Issue:** Customers report errors when loading a Three.js-based product.
– **Solution:**
– Ensure they are using the correct version of Three.js.
– Provide a step-by-step guide for installation.
– List dependencies such as WebGL support and compatible browsers.
### **B. Performance & Rendering Problems**
– **Issue:** The product runs slowly or does not render properly.
– **Solution:**
– Verify WebGL compatibility with [WebGL Report](https://webglreport.com/).
– Suggest enabling hardware acceleration in browser settings.
– Provide an option to adjust graphical settings for lower-end devices.
### **C. Download & Activation Issues**
– **Issue:** Customer cannot download or activate the product.
– **Solution:**
– Check that the store’s download links are functional.
– Provide alternative download methods.
– If activation is required, ensure they have entered the correct credentials or license key.
## **3. Refund & Support Policies**
To maintain transparency and customer satisfaction, your store should have clear policies on:
– Eligibility for refunds (e.g., only if the product is faulty or unusable).
– Support response times and methods (email, forum, live chat).
– Update cycles and whether updates are free or paid.
## **4. Additional Resources**
– [Three.js Documentation](https://threejs.org/docs/)
– [Three.js Forum](https://discourse.threejs.org/)
– [WebGL Troubleshooting Guide](https://webglreport.com/)
If customers need further support, they can contact our support team via [Support Email] or [Support Portal Link].
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