Navigating to the website, an ‘Internal Error’ or ‘There is been an internal error’ error is being thrown after making changes to a SuiteCommerce Advanced web store.
One of the possible reasons for the error is a failed Search Index Update or Search Index Rebuild job is when an active Web Store item record is updated. NetSuite puts a search index UPDATE job into the Index job queue in order for item records to be indexed properly on the search server.
Note: Index job queue navigation (Commerce > Websites > Website List > Edit the website > hover Actions > View Index Status).
A Search Index Rebuild job is active when any of the following changes are made to the NetSuite account:
Changing Facets, Search, and Sort fields (on the Search Index subtab of the Web Site Setup page).
Adding or removing Languages.
Adding or removing Subsidiary accounts.
Changing website Currencies when the site has currency-based fields defined as facets or sort options (such as, price or cost).
Changing the preference, Include Out Of Stock Items in Web Store (on the Web Site Setup Page).
Deleting a SuiteCommerce Advanced Web Site deletes the index for the site.
When the search index rebuild or update jobs fail, user would possibly see an Internal Error when browsing the web store for the any changes done. A possible solution to this would be to submit a new index update or rebuild job.
Note: Maximum of 2 index rebuild jobs are only allowed within 24 hours.