Product Reviews for SuiteCommerce and SuiteCommerce Advanced 2024.2 and Later
If you have implemented SuiteCommerce or SuiteCommerce Advanced 2024.2 or later, your customers can view and create product reviews on your Commerce website by default. However, you can turn this setting off in the SuiteCommerce Configuration if you do not want your customers to use product reviews.
To turn off product reviews:
- Go to Commerce > Websites > Configuration.
- Select your website and domain and click Configure.
- In the Configuration record, go to the Shopping tab and the Reviews subtab.
- Clear the Enable Product Reviews box.
- For information about this setting, see Enable Product Reviews.
- Click Save.
Product Reviews for SuiteCommerce Advanced 2024.1 and Earlier
To use the Product Reviews feature, first install the Reference Product Review Records SuiteApp. The Reference Product Review Records SuiteApp contains all the required custom records, lists, and fields needed to store and manage product reviews. These custom records can be modified as needed.
The following records are added after the SuiteApp is installed:
- Product Reviews: This record is used to define the Product Reviews subtab under the SuiteCommerce Product Reviews tab on the Item record. When a shopper submits a review about an item on your website, their review is added to this record.
- Important
- If you modify the Product Reviews record, do not edit or remove the Item ID and Item fields on the record. These fields are used for critical backend logic.
- Product Reviews Attr. Rating: This record is used to define the Product Reviews Attr. Rating subtab under the SuiteCommerce Product Reviews tab on the Item record. You can define review attributes for an item. When a shopper provides ratings for the selected attributes, their ratings are added to this record.
- Product Reviews Images: This record is used to define the Product Reviews Images subtab under the SuiteCommerce Product Reviews tab on the Item record. When a shopper provides an image of the attribute, their image is added to this record.
You can find these records in NetSuite by going to Customization > Lists, Records, & Fields > Record Types.
Prerequisites
Before you begin working with the Product Reviews feature, ensure that the following fields are included in your field set definitions.
Product Reviews Rating by Rate (Custom)
custitem_ns_pr_rating_by_rate
Product Reviews Rating (Custom)
custitem_ns_pr_rating
Product Reviews Attribute Rating (Custom)
custitem_ns_pr_atributes_rating
Product Reviews Count (Custom)
custitem_ns_pr_count
Product Reviews Attributes (Custom)
custitem_ns_pr_item_attributes