NEW BUSINESS
- Determine the fit and qualification of the prospect.
- Prospect signs a contract with NetSuite and becomes a customer!
- For prospects willing to adopt NetSuite Leading Practices 100%, aligned with the SuiteSuccess Starter Edition.
- For prospects willing with additional phase 1 requirements/customizations, aligned with the SuiteSuccess Standard and Premium Editions.
GETTING STARTED
Hand-off From New Business
- Account Management Office (AMO) is the customer’s main point of contact!
- Discuss the upcoming implementation strategy for customers.
Intro call
- The customer is introduced to the Delivery team.
Activate or Implement
- The Delivery Team is responsible for activating or implementing the customer’s NetSuite account.
- Configure and customize the customer’s NetSuite account.
Go-Live Review
- Prepare the customer go-live!
ONGOING TOUCHPOINTS AND GROWTH
- Conduct quarterly, annual, and monthly reviews.
- Reviews provide opportunity understand how the customer is using NetSuite and what they want to achieve in the next phase.
- Secure the customer for renewal.
- Assist in expanding their account based on their next phase requirements.