In Shopify NetSuite integration app, there is provision to sync order cancellations from NetSuite to Shopify and vice-versa. This bi-directional behavior simplifies the cancellation process. Customers can choose to provide the reason for cancellation, auto restock inventory.
NetSuite Cancellation to Shopify Cancellation Add flow syncs fully canceled Shopify orders from NetSuite to Shopify when the Shopify orders are canceled in NetSuite.
Shopify Cancellation to NetSuite Cancellation Add flow syncs fully canceled Shopify orders from Shopify to NetSuite when the Shopify orders are canceled in Shopify.
LIMITATION
It is possible to sync only fully cancelled orders and cannot sync partial cancellations due to Shopify’s Order API limitations.