SyncApps for FreshDesk-NetSuite integration

Synch Profiles Steps:

  1. Fresh Desk

2. Netsuite

3. Additional Configuration

4. Field Mapping

5. Synch Scheduling

Setting up TBA(token-based authentication)

  1. Login via Administration

2. Navigate to Setup>Company>Enable Features

3. Under Suitecloud Tab under manage authentication, check (token-based authentication)

4. Click save, Now

5. Navigate to Setup>Integation>Manage Integration>New

6. Under Authentication

*Check the token-based authentication option

*Check TBA: issue token end-point

*uncheck TBA: Quthrisation Flow Callback URL and

*Authorisation code grant .

7. Copy client credentials as it will display till the page lasts.

8. Create a role or use existing roles

For Roles

9. Navigate to Setup>User/Roles>Manage Roles>New

10. Under permissions save mainly,

*User access token

*Web service permission

10. Navigate to Setup>User/Roles>Access Tokens>New

11. Select:

*Application Name

*User

*User

*Token Name

12. Now Copy Client Token ID and

*Client Token Secret.

Why TBA is preferred over username and password as authentication type?

Benefits:

  1. No password expiring issues

2. Can run five concurrent integrations at a time

3. It has 2-factor authentication usage.

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By Nandesh

I’m a Junior Software Engineer in Kerala, a Graduate with a passion for computer science, and electrical engineering.

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