Tag: Automated-email

Case Emails Are Not Received on Outlook but Recorded on the Case Messages

Scenario Emails on the cases are not received on Assigned To employee’s Outlook application but inside the case record, the emails are recorded on the Messages sublist. User would like to receive the Case update on their Outlook application as well.   Solution   Login as Administrator Navigate to Setup > Support > Support Preferences Click General Preferences: Uncheck Receive Customer Replies in… Continue reading Case Emails Are Not Received on Outlook but Recorded on the Case Messages

Email Template in Magetno for the order id and Item Grid Structure

Here is the Email template for the Order email with the order Id and the orders item grids {{template config_path=”design/email/header_template”}} <table>   <tr class=”email-intro”>     <td>       <p class=”greeting”>{{trans “%customer_name,” customer_name=$order_data.customer_name}}</p>       <p>      {{trans “Thank you for your web order from the SZCO website.Your web order ID is “}}{{var order.increment_id}}.         {{trans “Once your package ships we will send you… Continue reading Email Template in Magetno for the order id and Item Grid Structure

AUTOMATED EMAILS Proposal

Requirement  Pure Care Inc Canada wants to create new email templates that sending when,    Create Cash Refund directly from the Cash Sale.  Create credit memo directly from invoice(No RA Created)  Create Credit Memo from Return Authorization, that was created from an invoice  Create Credit Memo from Return Authorization, that was created from cash sale … Continue reading AUTOMATED EMAILS Proposal

Proposal For Comprehensive Account Overview Email with Personalized Suggestions

Proposal Summary  This proposal covers including customer my account section details in personalized emails for individual contacts, along with showcasing new products, and considering automated email sending option    Requirement We need to include the details from the ‘My Account’ section of the website in an email. The objective is to send personalized emails to individual… Continue reading Proposal For Comprehensive Account Overview Email with Personalized Suggestions

Preview a website email:

Go to Commerce > Websites > Website List. Click Edit next to the website whose email you want to preview. Click the Email subtab. Click the subtab that contains the email you want to preview. For example, if you want to preview the Order Received email, click the Order Emails subtab. Locate the email type you want to preview, for example, Order… Continue reading Preview a website email:

Script to send an automated email once the customer submits the return online

Requirement Set up an automated email system to send customers a confirmation email once they submit a return request online. This email will provide important information about the return process, including details about the Return Merchandise Authorization (RMA) and the return label. Create an automated email once the customer submits the return online of what… Continue reading Script to send an automated email once the customer submits the return online