This is a workaround to Enhancement 71363 Online Case Form: Please search on Contact Email rather than Company email on Select Fields: Search. Solution Edit the Online Case Form Navigate to Set Up > Support > Online Case Forms Click Edit on the Online Case Form Online Case Form: Click Set Up Workflow Create Customer as Companies: Enter Checkmark Handle Duplicate Records: Select Update the first record… Continue reading Case is Always Tagged as Anonymous in an Online Case Form
Tag: case form template
Online Case form sample template (Hiding mandatory fields)
This is a custom template That can be used for creating online case forms in Netsuite. The online case forms can be used to create a new case record in NetSuite from the website. While submitting the form a case record will be created on the NetSuite. In this template, we can see the script… Continue reading Online Case form sample template (Hiding mandatory fields)
Case Form template using bootstrap and HTML5
This is a sample case form template created using bootstrap and HTML5