Go to: Customization → Forms → Entry Forms or Transaction Forms Edit the Form used in the Online Case/Feedback submission Under “Custom Code” section: Set the Client Script to your deployed script Save the form /** *@NApiVersion 2.1 *@NScriptType ClientScript */ define([‘N/search’, ‘N/ui/dialog’], function (search, dialog) { function pageInit(context) { const form = document.querySelector(‘form’); const… Continue reading Duplicate Cases are created when we click ‘Submit’ button again and again
Tag: cases
Add a new column to the Support Case List in my-account
We can add a new column to the case list on the my-account page by extending the function as shown below. The value displayed in the new column is from the case record field ‘Type of Inquiry’. To add the heading for the new column, the corresponding template needs to be updated. Note: Since the… Continue reading Add a new column to the Support Case List in my-account
Entering Cases in NetSuite instead of Other Software
Summary: This article provides guidance on how to enter cases in NetSuite instead of using alternative software solutions. It explains the process of recording case records in NetSuite and highlights the requirement of having the Customer Service and Support feature to save cases. Request: The user would like to enter a case through NetSuite instead… Continue reading Entering Cases in NetSuite instead of Other Software
Add Custom field in Case record
PROPOSAL SUMMARY This proposal covers the scope of implementing a new field in the case record to specify from which website the case is registered. REQUIREMENT We want to know from which domain the support case is registered. So, we have to create a new field in the case record. So that we can specify… Continue reading Add Custom field in Case record
Extension to hide credit card, cases from myaccount menu.
Email Case Capture
To enable email case capture go to Setup>Company>Enable features under the CRM subtab to enable Email Case Capture This enables you to capture cases through email. To capture email cases NetSuite has an inbound email address to send cases to NetSuite. Go to setup>Support>Support preferences>Inbound Email You can try sending case details to this email.… Continue reading Email Case Capture