Custom Sales Person Roles Are Able to View other Customers Who are not Assigned to them

Scenario: How to restrict the sales reps from viewing other customer’s which are not assigned to them Solution: First identify whether the sales rep has custom role. Then login as administrator 1 Go to Setup>Users/Roles>Manage Roles 2 Edit the custom role 3 In Employee restrictions drop down field set Own and subordinates only . If you want them to see Unassigned … Continue reading Custom Sales Person Roles Are Able to View other Customers Who are not Assigned to them

Missing Related Record Tab on Transactions/Records Using Custom Role

The Related Records tab is not a default permission to some roles/customer roles, this privilege needs to be added on the role so that all transaction records/history of a record being viewed using several roles will show the ‘Related Records’ tab, like the one that an administrator can access.   To set that, using administrator role, go to :   1) Setup>User/Roles>Manage… Continue reading Missing Related Record Tab on Transactions/Records Using Custom Role