Tag: Customer Refunds

Payment does not Display on Customer Refund

1. Go to the Payment 2. Click on Edit 3. On the Apply tab > unmark the checkbox on the Invoice 4. Save. 5. The payment should now appear on Transactions > Customers > Issue Customer Refund page to be refunded. Note: Customers usually refund overpayments. These overpayments are recorded in Netsuite as ‘Unapplied Payment’,… Continue reading Payment does not Display on Customer Refund

Issue Refunds for Customer Deposits

To refund a deposit, complete the following steps: Go to Transactions > Customers > Issue Customer Refund (Administrator). On the Customer Refund form, select the customer you want to issue a refund to. If you use the Multiple Currencies feature, select the currency of the deposit you want to refund. Selecting a currency filters the deposits available on… Continue reading Issue Refunds for Customer Deposits

Why there is an unexpected Error: Transaction was not complete when tried to do customer refund

Scenario: Transactions> Customers> Issue Customer Refund shows and Unexpected Error: Transaction was not complete Solution: Use the standard form or customize the form and enable the Account form. 1. On the new refund page, check if the Account field is missing. 2. If it is, customize the form and check the Account box under the Screen Fields tab… Continue reading Why there is an unexpected Error: Transaction was not complete when tried to do customer refund

The ignoreFieldChange property when setting the A/R Account on a Customer Refund record

Using the ignoreFieldChange property when setting the A/R Account on a Customer Refund record in NetSuite depends on your specific requirements and the business logic you want to enforce. The A/R Account field on a Customer Refund record is a crucial field that determines the accounting impact of the refund. It is typically associated with… Continue reading The ignoreFieldChange property when setting the A/R Account on a Customer Refund record

PART 3.3 – Customer Transaction GL Impact

Customer payments are the amounts received from customers in exchange for goods or services sold. To record the payments received that are not yet deposited to the bank, GL impact will show an increase in undeposited funds and a decrease in assets (account receivable).  Here’s how to record payments that are deposited directly into the bank.… Continue reading PART 3.3 – Customer Transaction GL Impact