Issue The user is merging duplicate customer records and after tagging Master and Duplicate, the Duplicate Resolution Status returns with “An unexpected Error occurred”. Solution 1 ) This is happening because the Customer record being tagged as Duplicate has more transaction records than the record being tagged as Master. Interchanging the tagging will allow the… Continue reading Duplicate Resolution Returning with “Unexpected Error”
Tag: duplicate resolution
Resolve Error: “An Unexpected Error Has Occurred.” on Duplicate Merge Page
User is unable to merge two customer records. Whenever the user tries to do this, the following error message appears: “An unexpected error has occurred.” The unexpected error may be caused by various reasons. As an initial fix, user can try the following as the alternate solution. Solution Login as Administrator Navigate to Lists > Relationships > Customers Duplicate Customer Record: Click Edit Actions… Continue reading Resolve Error: “An Unexpected Error Has Occurred.” on Duplicate Merge Page
Duplicate Resolution Returning with Unexpected Error
User is merging duplicate customer records and after tagging Master and Duplicate, the Duplicate Resolution Status returns with “An unexpected Error occurred”. This is happening because the Customer record being tagged as Duplicate has more transaction records than the record being tagged as Master. Solution Interchanging the tagging will allow the merging to push through.… Continue reading Duplicate Resolution Returning with Unexpected Error