Scenario User would like to include multiple email addresses when sending email via To Be Emailed field on a Sales Order > Communication tab > Messages subtab. Solution Navigate to Transactions > Sales > Enter Sales Orders > List Sales Order: Click Edit Click Communication Click Messages To be e-mailed: Enter Checkmark Enter Email Addresses Note: This is the box on the right. Users can enter multiple email addresses by separating… Continue reading Add Multiple Recipients When Emailing From Sales Order
Tag: email
Why email is going from netsuite but not reaching customers
Email delivery is a complex realm influenced by various factors. In the ever-evolving digital landscape, businesses are exploring alternative communication channels such as WhatsApp, Telegram, and other chat messaging platforms to engage with customers. Despite these advancements, email campaigns sometimes face challenges, notably a low open rate. Ensuring that your recipients have whitelisted your sending… Continue reading Why email is going from netsuite but not reaching customers
Email recipients chunking to not exceed the limit 10
When implementing new functionalities to send emails, we have to be careful about the NetSuite limitation. A maximum of 10 recipients (recipient + cc + bcc) is only allowed. So to tackle this issue, we have to chunk the recipients before sending the emails, such that if we got 5 recipients, 3 cc and 4… Continue reading Email recipients chunking to not exceed the limit 10
Send Transactions Email to Customers Only With Invoices
1. Update Customer Record – Navigate to Lists > Relationships > Customers – Edit any customer– In the Preferences tab, uncheck Email next to Send Transactions Via– Click Save 2. Update Custom Form– Navigate to Customization > Forms > Transaction Forms– Edit your preferred Invoice Form– Go to Screen Fields tab> Communication:Messages tab– In the To be E-mailed, mark the Default checkbox– Click Save
Checkout Error Alerts
Receive immediate notifications in case an order cannot be submitted due to a checkout error. Email alerts will be sent to you, containing a unique ticket number that correlates to the specific error logged in NetSuite. In case you receive multiple alerts, contacting NetSuite Customer Support with these ticket numbers will expedite the resolution process.… Continue reading Checkout Error Alerts
Scheduled Search Email Limitations
The Show Internal IDs preference does not apply to results in scheduled saved search email. You must add Internal ID as a results column to return Internal ID values for a search. If a saved search includes criteria filters that have non-specific values, such as -Mine- or -My Team-, scheduled emails may not be sent.… Continue reading Scheduled Search Email Limitations
Navigating NetSuite Email Size Limits: A Comprehensive Guide
NetSuite imposes specific size limits for both outbound and inbound emails, encompassing the content and any attachments included in the communication. Outbound Email Limits: For outbound emails, NetSuite imposes a total size limit of 15 MB, encompassing both the email content and any attached files. This allowance accommodates necessary items like email headers and encoding.… Continue reading Navigating NetSuite Email Size Limits: A Comprehensive Guide
Precautions when sending emails to multiple users from NetSuite through SuiteScript
When sending an email to multiple users from NetSuite through SuiteScript, there are several precautions and best practices to keep in mind: Limit on Recipients: NetSuite allows a maximum of 10 recipients (including recipient, cc, and bcc) for each email. If you need to send an email to more than 10 recipients, you may need… Continue reading Precautions when sending emails to multiple users from NetSuite through SuiteScript
To get domain name from an email address using saved search
A formula(text) can be selected in the column field andSUBSTR({email}, INSTR({email}, ‘@’) + 1, INSTR({email}, ‘.’) – INSTR({email}, ‘@’) – 1)can be entered in the formula field. For example:If the email address is “test@gmail.com”By using the above-mentioned formula in saved search, we get “gmail” from the saved search results.
Setting Up Pending Approval Email Template
The Email Template tab in NetSuite enables users to customize messages to allow for notifications sent directly to their emails. It has the ability to do so via actions in NetSuite, and can display all sorts of information like: Description, Status, Amount, Etc. The Pending Approval Email Template provides the user an email once a… Continue reading Setting Up Pending Approval Email Template