Tag: employee record

Resolve “This form is not available online” Error during Employee Creation

The issue may be related to the unavailability of additional user licenses for assignment to new employee records. You can verify the current license utilization by navigating to Setup > Company > View Billing Information and checking the count of Full Licensed Users. If the license capacity has been reached, consider revoking the ‘Give Access’… Continue reading Resolve “This form is not available online” Error during Employee Creation

Expense Report not Showing on EFT Bill Payments Page

Scenario There are instances when an Expense Report does not show on the EFT Bill Payments Page even after it has been Approved. Solution An Expense Reports will shown on the EFT – Bill Payment* screen when the following conditions are met: The Company’s Payment File Format and the Employee’s Payment File Format are the same The A/P Account set in the EFT – Bill Payment Page and in the Expense Reports are the… Continue reading Expense Report not Showing on EFT Bill Payments Page

The following email addresses have experienced hard bounces recently” on Employee Record

Scenario:User is adding an Administrator role to an employee results to an error message: “The following email addresses have experienced hard bounces recently”. Email addresses with previous bounces cannot be given Administrative access, thus, the email should be cleared from the list of Bounced emails. Solution: 1. Navigate to Lists > Relationships > Bounced Email Addresses 2. Delete: Locate Email Address:… Continue reading The following email addresses have experienced hard bounces recently” on Employee Record

Why the name of the employee missing in expense reports?

Scenario When creating Expense Reports, instance where employee names do not appear. Solution 1. Navigate to Lists > Employees > Employees. 2. On the main screen verify if Inactive field has a check mark.  If so, this means that the employee is part of the inactivated records.  If you need to create an Expense Report for the employee, you need… Continue reading Why the name of the employee missing in expense reports?