Tag: integration error

Old Shopify Orders Being Re-Imported Due to New Shopify Webhook Retry Logic

What It Is: Shopify introduced an updated Webhook Retry Logic that retries delivery of failed or delayed webhooks for up to 72 hours. Because of this change, older order webhooks may be sent again if Shopify considers a previous attempt as “not acknowledged.” This can cause: Duplicate order imports in the Shopify → NetSuite Order… Continue reading Old Shopify Orders Being Re-Imported Due to New Shopify Webhook Retry Logic

Error when exporting items to NetSuite that include ‘/’ in the SKU format

Issue :   When exporting items from NetSuite to Magento through the Celigo integration, you may encounter the following error message: Failed to process the item: BA2.56/18 contains a slash in it. Therefore, the Magento server is unable to handle these SKU(s).   This error occurs because Magento does not support SKU values that contain… Continue reading Error when exporting items to NetSuite that include ‘/’ in the SKU format