Tag: Return authorization

Saved Search to Generate a List of Item Receipts Created From Return Authorizations

Scenario User may need to create a Transaction Saved Search to display Item Receipts created from Return Authorizations. Solution Navigate to Lists > Search > Saved Searches > New Click Transaction Search Type Search Title: Enter Title Click Criteria tab Click Standard subtab Filter: Note: For every required field use the drop-down menu to select it and once adjusted click Set if needed. Select Type Type: Select any of Select Item Receipt Select Created From Fields…… Continue reading Saved Search to Generate a List of Item Receipts Created From Return Authorizations

Return Authorization Import

Return authorization records track information about items returned by customers. These records store data such as quantity and value of returned items, and return status. The return authorization record is updated at each point in the return process, including when the return is initiated, when the returned item is received, and when the refund is… Continue reading Return Authorization Import

How can we deduct return processing fee automatically when a customer create a return authorization from the website

Description: When the customer creates a return authorization for the items, we can deduct the specific amount of the return fee for every RA created by the customer using this method. We need to create a discount item with a rate of positive discount, then we can add this item to every RA created. Below… Continue reading How can we deduct return processing fee automatically when a customer create a return authorization from the website

An error occurred while saving the Return Authorization : “an Error Occurred While Processing Item Options”

Upon Return Authorization creation, an error notice “An error occurred while processing item options” was received. Solution   Create a test manual Return Authorization Look for Custom Fields where an error is thrown Example: One of the Custom Column Field on the Return Authorization has this error: ‘Field ‘startdate’ Not Found’   Go to Customization > Lists, Records & Fields >Transaction Line Fields to… Continue reading An error occurred while saving the Return Authorization : “an Error Occurred While Processing Item Options”

Custom script for creating Return Authorization from the sales order

Description: We can use this solution to create Return Authorizations from the website for the guest shoppers and users so they can use this script to create RA without logged in. Suitelet: define([“N/record”] /**  * @param {record} record  */, (record) => {   “use strict”;   /**    * Defines the Suitelet script trigger point.… Continue reading Custom script for creating Return Authorization from the sales order

Display ‘Eligible For Return’ or ‘Not Eligible For Return’ products in return authoraization based on custom condition.

Description: We can use this solution to show the products as ‘Eligible for Return’ or ‘Not Eligible for Return’ with custom conditions like personalized product and order date. and made customers only return eligible items. JavaScript: _.extend(ReturnAuthorizationFormView.ReturnAuthorizationFormView.prototype, {           template: jj_return_authorization_form_tpl,           //initListHeader function is updated as… Continue reading Display ‘Eligible For Return’ or ‘Not Eligible For Return’ products in return authoraization based on custom condition.

Return Authorization Is Not Available in Transaction Types for E-Document Sending Methods

Return Authorization is not available on the list of transaction types for Electronic Invoicing purposes. All other supported transactions are available. Solution Check if the Return Authorization feature is enabled on the account: Navigate to Setup > Company > Enable Features Click Transactions Go to Basic Features Section Mark Return Authorizations checkbox Click Save

Reopen a Closed Customer Return Authorization

Scenario How to re-opens a Customer Return Authorization that was accidentally set to Closed status. Solution Navigate to Transactions > Customers > Issue Return Authorizations > List Click Edit on the Return Authorization Items tab: Unmark Closed checkbox at the Item line Note: If the Closed checkbox is missing at the Item line/s, unhide this… Continue reading Reopen a Closed Customer Return Authorization