Tag: support case

Fixing Issues with Submitting Support Cases in NetSuite: Email Mismatch

If you’re an authorized contact in NetSuite but unable to submit a support case online, the issue might be due to a mismatch between the email address listed in the authorized contact list and the email address used for your NetSuite login. NetSuite requires these email addresses to match for seamless case submission. Why Does… Continue reading Fixing Issues with Submitting Support Cases in NetSuite: Email Mismatch

Troubleshooting NetSuite Support Case Visibility Issue

If you encounter an issue where you successfully create a support case from an authorized contact account but cannot view or find the case afterward, the problem might be related to the employee record associated with the account. When this issue occurs, you may be able to enter the support case subject, answer all the… Continue reading Troubleshooting NetSuite Support Case Visibility Issue

Setting Case Escalation Rules and Assignments

Setting Case Escalation Rules and Assignments Set up escalation rules and assignments to ensure that high priority cases are routed to the correct person at the right time. With escalation rules, you set criteria to search cases. You then create escalation assignments to group these rules. When a case matches the criteria you set, it… Continue reading Setting Case Escalation Rules and Assignments

Mass Deleting Support Cases: A User Guide

NetSuite allows users to perform mass updates, including the mass deletion of support cases. It’s important to note that the ability to delete cases may be subject to user roles. Non-administrator roles can delete cases only if they are the organizer or owner of the respective cases. Below is a step-by-step guide on how to… Continue reading Mass Deleting Support Cases: A User Guide

Help Desk Feature for Internal Cases in NetSuite

NetSuite’s Help Desk feature offers a solution for managing internal support cases efficiently. This feature is designed to handle cases submitted and resolved by employees within the organization. Here’s how it works: When a case is designated as a Help Desk case by checking the Help Desk checkbox in the case record, it signifies that… Continue reading Help Desk Feature for Internal Cases in NetSuite

NetSuite Account Center is showing an error: “You do not have enough permissions to use this portlet”

Scenario Even when the user is using the Administrator role, the NetSuite Account Center still shows the error: “You do not have enough permissions to use this portlet.” Solution Log in to Administrator Role Go to List> Employees> Employee Go to the Access tab and add the role “NetSuite Support Center“ By following these steps,… Continue reading NetSuite Account Center is showing an error: “You do not have enough permissions to use this portlet”

NetSuite Support Case through Suite Answer

We can file NetSuite Support Case through Suite Answer for that go to Suite AnswerNavigationHome> Help> Suite AnswerOn the Suite Answer page click on the button Contact Support Once we click on the Contact Support button we are directed to Create a Support Case PageIn the Create Support Case page, we can see different Steps… Continue reading NetSuite Support Case through Suite Answer

Configurations and control over the branding of support communication

Summary: This article provides guidance on creating case profiles in NetSuite, offering the ability to apply different configurations to support cases. By utilizing case profiles, you gain control over the branding of your support communication, allowing for unique and tailored support experiences. The article highlights the benefits of setting templates for each profile, including providing… Continue reading Configurations and control over the branding of support communication