Overview The NetSuite Support Center Role is a standard role provided by NetSuite that enables external users, such as customers, vendors, or partners, to access a self-service portal. This role allows users to view transactions, submit support cases, access documents, and track account-related information without having full system access. Key Features 1. View Transactions &… Continue reading NetSuite Support Center Role
Tag: support cases
Missing Insert Solution in Support Cases
Some users may have noticed the “Insert Solution” option missing from their support case record or encountered a blank page when searching for solutions. This issue typically arises from a lack of a necessary permission. Let’s explore the specific permission that needs to be granted to enable the “Insert Solution” feature in NetSuite. To resolve… Continue reading Missing Insert Solution in Support Cases