Transaction item option – knowledgebase JJ

Resolve Transaction Item Options not displaying even after Items are properly configured

Resolve Transaction Item Options not displaying even after Items are properly configured. Despite correctly setting up Transaction Item Options and the corresponding Matrix Items, there are multiple steps to double check to ensure all requirements to display item options are met. Solution Navigate to Commerce > Websites > Configuration Select Website and Domain Navigate to Advanced > Item Options > Item… Continue reading Resolve Transaction Item Options not displaying even after Items are properly configured

Hide ‘options’ from the Purchase Order form

The options field is available as a sublist field in transactions like the purchase order. This field is from the feature ‘Item Options’ in ‘Enable features’. The Options sublist field in the Purchase Order will by standard have the ‘Show’ button in the PO form greyed out. Hence, we cannot hide the same by unchecking… Continue reading Hide ‘options’ from the Purchase Order form

Resolve Error ‘We Couldn’t Process Your Item’ When Adding Items to the Cart

When a Matrix item is added to the cart, but there is an error message received when trying to process it, the steps below could be followed to resolve the error. View the item record of the item that cannot be added to the cart Click on Custom tab and check what Item Options are included for the said… Continue reading Resolve Error ‘We Couldn’t Process Your Item’ When Adding Items to the Cart