The error message “UPS account number that was provided as the payment method is missing or invalid.” in NetSuite usually occurs due to one of the following reasons:
Possible Causes:
Incorrect UPS Account Number
The UPS account number entered in NetSuite is incorrect, invalid, or has expired.
Missing UPS Account Number
The UPS account number is not provided in the Shipping Account Number field when using a third-party or recipient billing option.
UPS Integration Issues. Customer third-party account details should correct or removed
If you are using NetSuite’s UPS integration (e.g., with SuiteCommerce Advanced or a shipping integration), the UPS account number might not be properly set up or synced.
Billing Type Mismatch
If you select a billing option such as “Third Party” or “Recipient”, the UPS account number of the third party or recipient must be valid and active.
UPS Web Services Authentication Issues
If NetSuite is connected to UPS using web services, an authentication issue with UPS credentials might cause this error.
Invalid Country or Address Format
The UPS account number might not match the country where the shipment is being processed.
UPS Account Not Enabled for Third-Party Billing
If billing to a third party, the UPS account being used must be enabled for third-party billing by UPS.
Troubleshooting Steps:
Verify the UPS Account Number
Check the account number in Setup > Accounting > Shipping > Carrier Registration.
Ensure the account number is valid and active with UPS.
Ensure the Correct Billing Option is Selected
If using Third-Party Billing, enter a valid UPS account number in the required field.
Check UPS Carrier Setup in NetSuite
Go to Setup > Accounting > Shipping > Carrier Registration and verify the UPS integration details.
Confirm with UPS Support
If the error persists, verify with UPS if the account number is active and authorized for the selected billing type.
Review Shipping Address and Country
Ensure the recipient’s address matches the country linked to the UPS account.
Test with a Different UPS Account
If possible, try using a different UPS account to check if the issue is with the specific account.
If the problem continues, try re-registering the UPS carrier in NetSuite or contact NetSuite Customer Support and UPS Support for further assistance.