There could be several reasons why the issue in Jira software is showing as unresolved and overdue even though the final status is ‘RELEASED’. Here are a few possible reasons:
The issue might not have been closed properly:
- Even though the final status of the issue is ‘RELEASED’, it is possible that the issue was not closed properly.
- In Jira, an issue can only be considered resolved or closed when all the related tasks and sub-tasks are also resolved or closed.
- If any of the related tasks or sub-tasks are still open, the issue will continue to show as unresolved and overdue.
The issue might have been reopened:
- It is possible that the issue was resolved and closed, but someone reopened it later.
- If this is the case, the issue will show as unresolved and overdue even though it was previously released.
The due date might not have been set correctly:
- If the due date was not set correctly or was set to a date in the future, the issue will show as overdue even though it has been released.
To fix the issue, you should first verify that the issue and all its related tasks and sub-tasks are properly closed. If they are, check if the issue has been reopened. If not, check the due date to make sure it is set correctly.