Troubleshooting Client Performance in NetSuite

What is Client Performance?

Client performance refers to how quickly your computer renders NetSuite pages. Slow performance may be caused by your device’s memory, browser, or other apps running in the background.

Identifying Client Performance Issues

1. Open Task Manager on your PC.
2. Go to the Processes tab.
3. Click on Memory to sort processes using RAM.

• If your system is low on free memory, it may slow down NetSuite.

Troubleshooting Tips

• Close unused apps to free up memory.
• Add a firewall rule to allow *.netsuite.com traffic.
• Scan for spyware or background programs using resources.
• Check if issue is form-specific (e.g., large sales orders).
• Try different browsers and choose the one with better performance.
• Disable browser add-ons, one at a time, to isolate issues.