To troubleshoot this connection time out issue, do the following:
- Ensure that you have NetSuite Connector IP addresses whitelisted.
- Refer to the list of IP addresses that NetSuite Connector requires to be whitelisted to make a connection, see NetSuite Connector IP Addresses to Safelist (Allowlist).
- Ensure that your NetSuite Account Number is correct in NetSuite Connector.
- Your NetSuite Account Number is the number at the beginning of the NetSuite URL.
- Ensure that the number in the URL matches what is specified in the NetSuite Account Number field in NetSuite Connector. The exception here is that if you use a sandbox or release preview in NetSuite, you may have to substitute a dash for an underscore. For example, if 12345-RP is indicated in the URL, you should enter 12345_RP in the NetSuite Account Number field in NetSuite Connector.
- Try regenerating the NetSuite Access Tokens.
- After generating the new access token, copy it and then log in to your NetSuite Connector account. Go to NetSuite > Settings > Credentials and enter the NetSuite Token ID and NetSuite Token Secret into the corresponding fields. Click Save and Test Connection. You should receive a ‘Test Successful’ response.