A user observes that a transaction does not appear on the Match Bank Data page, but the Account Register shows that the transaction is not reconciled yet.
In NetSuite, transactions marked as cleared in the Account Register appear under the Reconcile Account Statement page. Only uncleared transactions are available in the Match Bank Data page.
To address this issue, follow these steps:
- Verify Transaction Status:
- Navigate to Transactions > Bank > Reconcile Account Statement.
- Select the relevant account.
- Under the Review and Reconcile tab, search for the transaction using its Document Number.
- Redirect Transactions to Match Bank Data Page:
- Navigate to Transactions > Bank > Reconcile Account Statement.
- Select the relevant account.
- In the Review tab, find the transaction using its Document Number.
- Click Matched on the left side of the transaction.
- Select Undo Match.
Notes:
- After clicking Undo Match, the “group of transactions” will no longer be available under the Reconcile Account Statement page and will become available for matching under the Match Bank Data page.
- Undoing matches will set the transaction status to uncleared in the Account Register.
- When undoing matches, you must undo the entire “group” of matched transactions, not just a specific transaction.
By following these steps, users can ensure that transactions appear correctly in the Match Bank Data page and manage their reconciliation process effectively.
These steps help in troubleshooting and resolving issues where transactions do not appear in the Match Bank Data page despite being uncleared in the Account Register, ensuring accurate and efficient reconciliation processes in NetSuite.