When to Suspect Network Issues
You may be experiencing network performance issues if:
- Pages (like customer records or transactions) load slowly.
- Reports or saved searches take longer than usual to display.
Check Performance Using Performance Details Window
- Double-click the NetSuite logo in the top-left corner of any page.
- This opens the Performance Details window.
Fields in the Performance Details Window
Total – Total time to load the page (in seconds). May not include reports or dashboards.
Server – Time spent on NetSuite’s servers (includes scripts, workflows, customizations).
Server SuiteScript – Time spent on server-side scripting (in seconds and % of Server time).
Server Workflow – Time spent running workflows (in seconds and % of Server time).
Network – Time for data to travel from NetSuite servers to your browser. High value suggests ISP issues.
Client – Time for your browser/computer to render the page. High value indicates client-side slowness.
Page – URL of the page you are on.
Email – User’s email address.
Time – Date and time of the test.
Only Client, Page, Email, and Time are shown if the server doesn’t return end-to-end metrics.
Tips to Improve Network Performance
- Use a wired connection or stable Wi-Fi.
- Clear browser cache.
- Avoid browser extensions during troubleshooting.
- Use recommended browsers (e.g., Chrome, Firefox).
Reporting a Network Issue
- Double-click the NetSuite logo and copy the Performance Details.
- Go to Support > Go to SuiteAnswers > Contact Support Online.
- Select Report a performance problem.
- Paste the copied details and include:
- Browser and version
- Firewall/proxy info
- Antivirus name and version
- Public IP (visit whatismyip.com)
- DNS Lookup info (Command:
nslookup.exe <accountID>.app.netsuite.com)