Scenario:
User refreshed Sandbox but the Custom Role does not appear under the View All Roles list.
Solution
Troubleshooting steps:
- Reset user’s the password to make sure that the passwords match with production and sandbox
- Remove the permissions set up SAML Single Sign-on and SAML Single Sign-on from the Setup subtab of the custom role
- Added a standard role and another custom role to the employee record of the user affected. The 2 new roles that were added did appear in the view all roles dropdown but the initial role that user was looking for was still missing
- Did role comparison for the custom role which appeared and found no permissions that might be causing the behavior
- Tried to force login using that role using the url https://system.netsuite.com/pages/login.jsp?id=xxxxxxxxx&email=xxxxxx@xxxx.com&password= but still the custom role did not appear
Solution:
Recreate the role and use the Save As functionality.