Unable to convert quotes to Sales order

Navigate to Transactions > Sales > Prepare Estimates > List

Quote with Issue: Click Edit

Click the Shipping sub-tab

Ship to Select: Ensure a Shipping Address is selected and not “- Custom -“

​​​​​​​​​​​​​​Note: Please ensure a default shipping address is selected and the phone number field is populated for that address

Click the Billing sub-tab

Bill to Select: Ensure a Billing Address is selected and not “- Custom -“

​​​​​​​​​​​​​​Note: Please ensure a default billing address is selected and the phone number field is populated for that address

Click Save

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