Scenario
By default, the Customer Center has Permissions > Transactions > Sales Order = Edit. This lets users Create or Edit an existing Sales Order that they have created.
In instances that the Standard Customer Center role or a Custom Customer Center role is unable to Enter a Sales Order, user can test the steps below:
Solution
1. Navigate to Setup > Company > Enable Features > Web Presence
2. Access:
Online Ordering: Enter Checkmark
3 Navigate to Lists > Accounting > Items
4. Select Item: Click Edit
5. Click Web Store
Display in Website: Enter Checkmark
6. Click Save
Note: If Online Ordering is unchecked, the Customer Center won’t have the ability to create sales order. If Display in Web Store is checked on the Item record, the item is available online in Web site and users can sell this item online.