When using a custom accountant role associated with multiple subsidiaries, users are unable to select a different subsidiary in the “To Subsidiary” field on an Intercompany Journal Entry, other than what is defaulted.
Steps to Resolve:
- Check User Preferences:
- Navigate to Home > Set Preferences.
- Go to the Restrict View tab.
- Ensure that the Subsidiary dropdown is not set to any specific subsidiary.
- Click Save.
- Verify Intercompany Journal Entry:
- Navigate to Transactions > Financial > Make Intercompany Journal Entries.
- Attempt to toggle the To Subsidiary field.
- Check if other subsidiaries are now available for selection.
By following these steps, users should be able to select different subsidiaries in the “To Subsidiary” field, facilitating accurate intercompany journal entries across multiple subsidiaries. This ensures that the custom accountant role operates with the intended flexibility for managing intercompany transactions.