Unreconciled Bill Payments Not Showing on the Checks and Payments Subtab

Scenario

The user could not find previously unreconciled bill payments on the Checks and Payments subtab when reconciling a bank statement using Reconcile Bank Statement page. 

Solution

1. Navigate to Lists > Accounting > Accounts.
2. On the list, locate the Bank account currently under reconciliation.
3. Click the Bank account link. We will be redirected to the Bank account’s Register.
4. Filter the dates located on the page’s footer. These dates should be relevant to our reconciliation.
5. Click Refresh.
6. Verify all items, including Bill Payments, that have been cleared. These are the items that have a checkmark on the Clr column. If the box is unchecked, the item will reappear on the Reconcile Bank Statement as not reconciled.
7. Proceed with the reconciliation on the Reconcile Bank Statement page.