If Users cannot select the vendor or customer in the Name column on the Line subtab of the Advanced Intercompany Journal Entry page.
This issue typically arises due to a mismatch or absence of currencies in the entity records (Customer/Vendor). To resolve this, follow the steps below to ensure the currencies used in the Advanced Intercompany Journal Entry are added to the relevant entity record.
Steps to Verify and Resolve:
- Navigate to the specific customer or vendor record within NetSuite.
- Once in the customer or vendor record, go to the Financial tab.
- Under the Financial tab, locate the Currencies subtab.
- Ensure that the currencies used in the Advanced Intercompany Journal Entry are listed in the Currencies subtab. If they are not, add the necessary currencies.
- After adding the required currencies, save the customer or vendor record.
Once the currencies have been verified and updated as necessary, users should be able to select the entities (vendors or customers) in the line items of the Advanced Intercompany Journal Entry page.
- This verification ensures that all transactions align with the available currencies for each entity, preventing selection issues in journal entries.
- If the problem persists after verifying currencies, consider checking for any additional restrictions or settings that might affect entity selection in journal entries.
By following these steps, you can ensure that all relevant entities are selectable in your Advanced Intercompany Journal Entries, facilitating smoother financial operations across your intercompany transactions.