How to overcome the Error “Overage Is Not Allowed” Occurred when Billing the Sales Order

Scenario:

When the user is trying to Edit and Save a Sales Order record with multiple line items and creating an Item Fulfillment with only one of the line items this error message is encountered.

The error is encountered when the following are met:

• Setup > Accounting > Accounting Preferences > Allow Overage in Item Fulfilment = F
• Create a Sales Order and add a Non-Inventory Item, where Preferences > Can be Fulfilled/Received = T
• Subsequently changed the Non Inventory Preference > Can be Fulfilled/Received = F

Solution 1: Using Sales Order record

1. Navigate to Transactions > Sales > Enter Sales Orders > List
2. Click Edit on the affected Sales Orders
3. Click Item tab
4. Click the Non-Inventory Item on the line item
5. Click Remove
6. Select the Non-Inventory Item again
7. Click Add

Solution 2: Using Accounting Preferences

1. Navigate to Setup > Accounting > Accounting Preferences
2. Click Order Management tab
3. Under Fulfillment Section, mark checkbox for Allow Overage in Item Fulfillment
4. Set Allow Overage in Item Fulfilment = T
5. Click Save
6. Bill the Sales Order

Note: Once done, remember to revert the Allow Overage in Item Fulfilment = F under Setup > Accounting > Accounting Preferences > Order Management tab