Scenario
While trying to import journals, the user gets an error “This record has been locked by a user defined workflow.”
Solution
This can be caused by a Workflow enabled for Journals which locks the records. The Event Type and Context has to be set on the Lock Record action:
- Navigate to Customization > Workflow > Workflows
- Click Edit by the desired workflow
- Double-click on State with the Lock Record action
- Click Lock Record action
- Even Type: Select Edit and View
- Context: Select User Interface
- Click Save