Scenario 1: If you delete a shared folder or remove it from your account, you can’t access the folder anymore. To check if you deleted a shared folder on dropbox.com:
- Log in to dropbox.com.
- Click Shared in the left sidebar.
- Click More in the left sidebar if you don’t see Shared.
- Click the Folders tab at the top of the page.
- When you hover over folders you’ve removed or shared folders you’re yet to join, a Join folder button will appear.
- Click Join folder to restore a folder to your account.
If you’ve the desktop app installed, the shared folder is automatically synced again. If the older version is in the same location, Dropbox syncs the new version and adds “(1)” to the end of the name. This ensures that every folder has a unique name.
You can change or update a file or folder’s default name. Learn how to rename a file or folder.
Scenario 2: If you can’t see files that you expect to see in a shared folder, and you didn’t delete them, you may have unintentionally deleted the folder.
Check that the folder is still shared:
- Log in to dropbox.com.
- Click Shared in the left sidebar.
- Click More in the left sidebar if you don’t see Shared.
- Locate the shared folder.
- If you see You haven’t joined this folder below the folder name, you don’t have access to the shared folder. To get access, hover over the folder and click Join folder.
- If the shared folder is active, check if your files are in the shared folder on dropbox.com. If they’re missing, learn how to recover or restore your files.