Query
I have a strange situation that I am stumped on.
When I have inventory for an item and a sales order is entered, the quantity for that item is not being committed and is listed as back ordered on a sales order.
I have the accounting preference set to commit inventory after transaction entry
Setup -> Accounting -> Accounting Preferences = Order Management
The sales order is set on the item line to commit available quantity and it is approved (Pending Fulfillment)
And if I try to manually reallocate the item on this order, the sales order does not appear.
If anyone has an idea on what I should look at, it will be greatly appreciated.
Solution
We have finally figured out what the problem is. Unfortunately, prior to my arrival here, a consultant turned on Cross-Subsidiary Fulfillment. When that is turned on, a very different Location field on sales orders is used to force the Commit Inventory to happen. The field is “Inventory Location”. Unfortunately, that field was WAY over on the right and was never populated. Once the field is populated with the same location as the normal Location field, the inventory commits. Also unfortunately, that new field is not available in workflows when using a sublist group for items.